Terms of Use
StorQuest Self Storage - Terms of Use
1. Acceptance of These Terms
These Terms of Use ("Terms") govern your access to and use of the websites, mobile sites, online reservation flows, and other digital services operated by William Warren Properties, Inc. dba StorQuest Self Storage ("StorQuest," "we," "us," or "our") (collectively, the "Site"). By accessing or using the Site, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Site.
If you enter into a self-storage rental agreement with an owner or StorQuest acting as manager or agent (a "Rental Agreement"), the Rental Agreement governs your rental relationship and will control over these Terms to the extent of any conflict. Certain services available through our Site may have their own terms and conditions that apply to your purchase or use of that particular service. The Terms do not alter in any way the terms or conditions of any of these other written or online terms and conditions or agreement you may have or will have with StorQuest, including the Rental Agreement for your storage unit or vehicle services. To the extent that there is any conflict between these Terms and the terms and conditions set forth in other agreements or documentation relating to services you purchase, those other terms and conditions or agreements will govern and control. Content on the Site is for informational purposes only.
2. Eligibility and Accounts
You must be at least eighteen (18) years old to use the Site. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
3. Reservations, Payments, and Services
The Site may allow you to search availability, request reservations, rent units, make payments, provide personal information and manage your account. Reservations are not guaranteed until confirmed. Prices, promotions, and availability may change, and additional taxes, fees, or requirements may apply. A one-time administration fee is required to set up account and security access. We reserve the right to cancel your reservation prior to a signed lease. Unit size is an approximate estimation. Facility and storage unit features vary by location. Customers should contact individual locations to confirm features of a particular facility.
Payment processing may be provided by third-party processors. You authorize us and our processors to charge the payment method you provide for amounts you owe, consistent with the Rental Agreement and applicable law.
All rental transactions are final except as required by applicable law or the Rental Agreement. If you rent a storage unit/space, you are not entitled to a refund for any unused portion of the current rental period.
4. Promotions and Offers
The Site will have promotions and special offers (collectively “Promotions”) from time to time, which are subject to change and subject to availability. Other restrictions, taxes, and fees, including administrative fees, may apply. See the applicable Rental Agreement or promotional terms for full details. The promotional rules will apply in the event of a conflict between these Terms and any such rules. Promotions are good for new customers only unless otherwise specified and are limited in time and discount percentage as referenced. Promotions may not be available on all unit sizes. Promotions have no cash value and are void where prohibited. Promotions are not available on transfers or additional spaces. Promotions are not valid with any other discounts or promotional offers. Offers are subject to termination without notice. Features may vary by location. Advertised rental rates are introductory, discounted and promotional in nature. They are subject to availability and may change at any time. Advertised rental rates are not guaranteed for any set period of time and may be increased with a 30-day written notice. A reservation is required to secure the introductory and promotional rate. A reservation does not guarantee the availability of any unit.
5. Changes
All items of these Terms and any Rental Agreement or other agreements or documentation relating to services you purchase or use, including without limitation, the monthly rental rate, conditions of occupancy and other fees and charges, are subject to change at the option of StorQuest upon prior notice to you pursuant to the terms of such applicable agreement. The most current version of these Terms will supersede all previous versions. Your continued use of the Site after the posting of any amended Terms shall constitute your agreement to be bound by any such changes. Your use of the Site prior to the time these Terms were posted will be governed according to the Terms that applied at the time of your use.
6. Consent to Communications; Electronic Signatures
By using the Site or providing contact information, you expressly consent to receive communications from us and our service providers as described in the Privacy Policy, including transactional and service-related communications and any prerecorded voice messages and/or autodialed calls or text messages. Marketing and promotional communications are provided only where you have provided applicable consent, and you may opt out as described in the message or in our Privacy Policy. Consent to receive automated marketing calls or texts is not a condition of purchasing any goods or services. Calls or text messages to you may be made by or on behalf of StorQuest Self Storage even if your telephone number is registered on any state or federal Do Not Call list. You acknowledge that you may incur a charge for these calls or text messages by your telephone carrier and that StorQuest is not responsible for these charges.
You agree that agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
7. SMS/Text Messaging Terms (Transactional and Marketing)
If you opt in to receive text messages (SMS/MMS) from StorQuest or its service providers acting on its behalf, these SMS Terms apply (the "SMS Program"). These SMS Terms apply in addition to any consent language you agree to at the point of opt-in: (i) types of messages: transactional and account-related messages (e.g., reservation confirmations, access/service notices, payment and collections reminders) and, if you separately opt in, marketing and promotional messages; (ii) message frequency varies. Message and data rates may apply; (iii) opt out at any time by replying UNSUBSCRIBE. After you opt out, we may send one additional message confirming your opt-out; (iv) supported carriers are not responsible for delayed or undelivered messages; (v) you must have a compatible device and be eighteen (18) years or older (or the age of majority in your jurisdiction); and (vi) consent is not a condition of renting. You can still rent a unit even if you do not opt in to marketing texts.
8. Call Recording
You acknowledge that telephone calls to or from StorQuest may be monitored and recorded and you agree to such monitoring and recording.
9. Acceptable Use
You agree not to misuse the Site. For example, you will not (i) violate any law or the rights of others; (ii) attempt to gain unauthorized access to the Site, accounts, or systems; (iii) interfere with or disrupt the Site, including by introducing malware or conducting denial-of-service attacks; or (iv) use scraping, bots or automated means to access the Site without our written permission, except as permitted by applicable law.
10. Intellectual Property
StorQuest Self Storage is a registered trademark in the United States. The Site and all content included on or comprising the Site (including text, graphics, logos, software, information, data, photographs, videos, typefaces, music, sounds, and any other material (collectively, the “Content”)) are owned by StorQuest or its licensors and are protected by intellectual property laws and copyright, trademark, patent or other proprietary rights, and these rights are valid and protected in all forms, media and technologies existing now or developed in the future. All content is protected as a collective work under U.S. copyright laws, and StorQuest owns, to the fullest extent allowed by such laws, the copyright in the selection, coordination, arrangement and enhancement of all Content. You may not remove or modify any copyright, trademark or other proprietary notice contained in any Content you use, and you may not modify or alter the Content, copy or post the Content on any network computer, or broadcast the Content in any media. You may not copy, scrape, frame, modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale, lease or rental of, create derivative works from or in any way exploit any of the Content, in whole or in part. You may use the Site only for your personal, non-commercial use, and only as permitted by these Terms.
11. Third-Party Services and Links
The Site may include links to third-party websites or services. These links are available for your convenience and are intended only to enable access to these third-party sites and for no other purpose We do not control and are not responsible for third-party content, policies, or practices. StorQuest does not warrant or make any representation about the substance, quality, functionality, accuracy, fitness for a particular purpose, merchantability or any other representation about any third-party site or its content, products or services. A link to a third-party site on the Site does not constitute sponsorship, endorsement, approval or responsibility for any third-party site. The conditions of use and privacy policy of any third-party site may differ substantially from these Terms. Please review the conditions of use for all third-party sites for more information about the terms and conditions that apply to your use of third-party sites.
12. Errors in Advertisements
On occasion, a product or service may not be available at the time or the price as it appears in an advertisement or other material in the Site. In such event, or in the event a product is listed at an incorrect price or with incorrect information due to typographical error, technology error, error in the date or length of publication, error in pricing or product information received from our advertisers or suppliers, or for any other reason, you agree the Site is not responsible for such errors or discrepancies.
13. Disclaimers
THE SITE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. NEITHER STORQUEST NOR ANY PERSON ASSOCIATED WITH STORQUEST MAKES ANY REPRESENTATION OR WARRANTY WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE SERVICES OR ANY CONTENT. WITHOUT LIMITING THE FOREGOING, NEITHER STORQUEST NOR ANYONE ASSOCIATED WITH STORQUEST REPRESENTS OR WARRANTS THAT THE SERVICES OR THE CONTENT WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT THE SERVICES, CONTENT, OR THE SERVERS THAT MAKE THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE SERVICES OR THE CONTENT WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.
14. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, STORQUEST AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR SERVICES PURCHASED (OR RESERVED) THROUGH THE SITE, OR YOUR INABILITY TO USE THE SITE. IF YOU ARE DISSATISFIED WITH THE SITE, ANY CONTENT ON THE SITE, OR THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK.
APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OF LIABILITY SET FORTH ABOVE, SO THIS LIMITATION OF LIABILITY MAY NOT APPLY TO YOU, AND YOU MAY HAVE RIGHTS ADDITIONAL TO THOSE CONTAINED HEREIN. THE FOREGOING PARAGRAPH SHALL NOT APPLY TO RESIDENTS OF NEW JERSEY. WITH RESPECT TO RESIDENTS OF NEW JERSEY, STORQUEST SHALL NOT BE LIABLE FOR ANY LOSSES OR DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SITE, OR ANY MATERIALS THEREIN UNLESS SUCH DAMAGES OR INJURIES ARE THE RESULT OF STORQUEST’S NEGLIGENT, FRAUDULENT OR RECKLESS ACTS OR INTENTIONAL MISCONDUCT.
IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE §1542, WHICH SAYS: A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR.
IF ANY PART OF THIS LIMITATION OF LIABILITY IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN THE AGGREGATE LIABILITY OF STORQUEST UNDER SUCH CIRCUMSTANCES FOR LIABILITIES THAT OTHERWISE WOULD HAVE BEEN LIMITED SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100.00).
EACH PROVISION OF THESE TERMS THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS TO ALLOCATE THE RISKS UNDER THE AGREEMENT BETWEEN YOU AND STORQUEST. THIS ALLOCATION IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN YOU AND STORQUEST. THE LIMITATIONS IN THIS SECTION WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE(S).
15. Indemnification
As a condition of the use of the Site, you agree to defend, indemnify, and hold harmless StorQuest and its respective affiliates, officers, directors, employees, agents, vendors and service providers from and against any claims, liabilities, damages, losses, suits, inquiries, investigations, costs and expenses (including, without limitation, reasonable attorneys' fees and expenses) arising out of or relating to claims alleging facts that if true would constitute a breach by you of these Terms, your use of the Site or any of our services, applicable law, your violation of these Terms or arising from any user content submitted by you.
16. Dispute Resolution; Binding Arbitration; Class Action Waiver
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS. It requires arbitration on an individual basis and limits the manner in which you can seek relief.
Initial Dispute Resolution: Most disputes can be resolved without resort to litigation. You can reach us at privacyinquiries@williamwarren.com.
Binding Arbitration: Except for (a) individual claims in small claims court, and (b) requests for temporary or preliminary injunctive relief to protect intellectual property or confidential information, if the parties do not reach an agreed-upon solution within a period of sixty (60) days from the time informal dispute resolution is initiated under the Initial Dispute Resolution provision above, you and StorQuest agree that any dispute, claim, or controversy arising out of or relating to the Site, these Terms, the Privacy Policy, or any communications from StorQuest (collectively, "Disputes") will be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules (and, if applicable, its Supplementary Rules for Consumer-Related Disputes).
The Federal Arbitration Act (9 U.S.C. §§ 1–16) governs the interpretation and enforcement of this arbitration agreement. The arbitrator, and not any federal, state or local court or agency, has exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement (including any claim that all or part of it is void or voidable), except that a court may decide issues relating to the validity or enforceability of the class action waiver. The arbitrator shall be empowered to grant whatever relief would be available in a court under law or in equity. The arbitrator’s award shall be written and shall be binding on the parties and may be entered as a judgment in any court of competent jurisdiction. The parties understand that, absent this mandatory arbitration provision, they would have the right to sue in court and have a jury trial. They further understand that, in some instances, the costs of arbitration could exceed the costs of litigation and the right to discovery may be more limited in arbitration than in court.
Arbitration will be conducted in Los Angeles County, California, unless you and StorQuest agree otherwise, or unless the AAA Consumer Rules require an alternative location (including telephonic or video proceedings).
CLASS ACTION WAIVER: THE PARTIES FURTHER AGREE THAT THE ARBITRATION SHALL BE CONDUCTED IN THEIR INDIVIDUAL CAPACITIES ONLY AND NOT AS A CLASS ACTION OR OTHER REPRESENTATIVE ACTION, AND THE PARTIES EXPRESSLY WAIVE THEIR RIGHT TO FILE A CLASS ACTION OR SEEK RELIEF ON A CLASS BASIS. YOU AND STORQUEST AGREE THAT EACH MAY BRING DISPUTES AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. If any court or arbitrator determines that the class action waiver set forth in this paragraph is void or unenforceable for any reason or that an arbitration can proceed on a class basis, then the arbitration provisions set forth above shall be deemed null and void in their entirety and the parties shall be deemed to have not agreed to arbitrate disputes on a class basis.
Notwithstanding the parties’ decision to resolve all disputes through arbitration, either party may also seek relief in a small claims court for disputes or claims within the scope of that court’s jurisdiction. Both parties also retain the right to pursue any eviction, action to enforce a lien, and/or unlawful detainer remedies or defenses in any court. You agree that StorQuest retains the right to conduct a lien sale.
Mass arbitration: If 25 or more similar Disputes are asserted against StorQuest by the same or coordinated counsel or parties, you and StorQuest agree that the AAA may administer them in batches and that fees and arbitrator selection may be structured in a manner consistent with AAA rules and procedures designed to promote efficiency; the arbitrator may not award relief for anyone who is not a party to the arbitration.
Opt-out: You may opt out of this arbitration agreement by sending written notice to StorQuest at the mailing address in Section 20 within thirty (30) days of first accepting these Terms. Your notice must include your name, address, email address, and a clear statement that you are opting out. Opting out of arbitration does not affect any other provisions of these Terms.
Attorneys' fees and costs: The arbitrator may award any relief that a court could award under applicable law. For fee shifting and costs, the arbitrator will apply the same standards that would apply in court. AAA filing and arbitrator fees will be allocated as provided by AAA rules and applicable law.
Survival: This Section 16 shall survive any termination of your account or the Site.
17. Governing Law and Venue for Non-Arbitrable Matters
To the extent any Dispute is not subject to arbitration or may be brought in court (including small claims court), you agree that it will be brought exclusively in the state or federal courts located in Los Angeles County, California, and you consent to personal jurisdiction and venue in those courts. California law applies to these Terms to the extent not preempted by the Federal Arbitration Act.
18. Termination
We may suspend or terminate access to the Site at any time for any reason, including if we reasonably believe you have violated these Terms. Sections intended to survive termination will survive.
19. Miscellaneous
If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any provision is not a waiver. You may not assign these Terms without our prior written consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets.
20. Contact
Questions about the Site or these Terms? Contact StorQuest at: Attn: Privacy Inquiries, 100 Wilshire Boulevard, Suite 400, Santa Monica, CA 90401, or email PrivacyInquiries@williamwarren.com for privacy-related questions.
21. International Users
The Site is controlled, operated and administered by StorQuest from its offices within the United States. The Site and StorQuest make no representation that services, materials or content available through the Site are appropriate or available for use outside the United States and access to them from territories where their contents are illegal is prohibited. You may not use the Site in violation of U.S. export laws and regulations. If you access the Site from a location outside the United States, you are responsible for compliance with all applicable laws. If you are located in any member state that is part of the European Economic Area or any member state that has adopted the General Data Protection Regulation, you are not permitted to provide personal data to us.
22. Security
Violating the security of our Site is prohibited and may result in criminal and civil liability. StorQuest may investigate incidents involving such violations and may involve and will cooperate with law enforcement if a criminal violation is suspected. Examples of security violations include, without limitation, unauthorized access to or use of data or systems including any attempt to probe, scan, or test the vulnerability of the Site or to breach security or authentication measures, unauthorized monitoring of data or traffic, interference with service to any user, host, or network including, without limitation, mail bombing, news bombing, other flooding techniques, deliberate attempts to overload a system, forging any TCP-IP packet header, e-mail header, or any part of a message header, except for the authorized use of aliases or anonymous remailers, and using manual or electronic means to avoid any use limitations.
Last Revised: February 20, 2026