Tenant Insurance Program
We understand that the personal property you store in your storage unit is valuable and important to you. However, our storage facility is not responsible for property stored at our facility. That is why our lease requires that each tenant maintain insurance coverage on their stored property.
Some, but not all, homeowners’ and renters’ insurance policies cover property stored in self-storage facilities. You should contact your insurance agent to confirm whether your insurance policy will cover the property you store at our facility, and ask your agent about applicable policy deductibles and exclusions.
As a convenience, we make available to our tenants a Self Storage Tenant Insurance Program administered by Xercor Insurance Services LLC. This insurance coverage satisfies your lease obligations, and premiums are collected monthly when you pay the rent for your storage unit.
The Self Storage Tenant Insurance Program is underwritten by one of the most reputable carriers in the marketplace. Note that the operator may receive remuneration for its administrative services, such as assisting in enrolling tenants in the Program and collecting monthly premiums, and that affiliates of the operator may own a de minimis interest in the Program administrator.
Again, you are not required to purchase insurance through the Xercor Program, but you are required to maintain insurance. Please see below for answers to Frequently Asked Questions about Xercor’s Self Storage Tenant Insurance Program.
FREQUENTLY ASKED QUESTIONS
Q: What levels of coverage are available under the Self Storage Tenant Insurance Program?
A. Three levels of coverage limits are offered under the Program: $3,000, $4,000 or $5,000. Monthly premiums are $12, $14 or $16, depending on the policy limit you choose.
Q: What losses does the Self Storage Tenant Insurance Program cover?
A. The Program protects your stored property against damage or loss from over thirty perils, including fire, lightening, windstorm, hail, tornados, hurricanes and other perils, like burglary and vandalism, all subject to a $100 deductible for each claim. For a complete list of covered causes of loss, see the sample certificate of insurance at our facility. You also can obtain a copy of the insurance certificate by contacting the Program administrator, Xercor Insurance Services LLC, at 1-844-769-2904.
Q: What types of property does the Self Storage Tenant Insurance Program cover?
A. Most types of personal property are covered under the Program. However, there are some exclusions, such as: firearms, photographic equipment, currency, contracts, securities, lottery tickets, precious metals, jewelry, watches, fur, food, alcohol and other specifically identified exclusions. To see a complete list of the property excluded, see the sample certificate at our facility or call the Program administrator, Xercor Insurance Services LLC at 1-844-769-2904.
Q: Does the Program cover losses from flood, mold, rodents and vermin?
A. Yes, subject to the $100 deductible for each claim, the Program protects against all of these perils, but with the following sub-limits:
- $1,000 for loss or damage from flood
- $500 for mold, mildew, fungus, wet or dry rot damage
- $500 for vermin, rodents, moths or insect damage
Q: When does my coverage start? When does coverage expire?
A. Coverage begins when you complete and sign the Enrollment Form and pay the first month’s premium. Coverage ends when your rental agreement terminates or on the date specified in any notice you may receive for failure to pay your monthly premium.
Q: If I’m insured under the Program, how do I file a claim if I suffer a covered loss?
A. All claims for losses should be directed to the Program administrator, Xercor Insurance Services LLC, by calling 1-844-769-2904. You also may submit a claim through Xercor’s website, www.xercor.com .
As a user of this site ("User"), you have the RIGHT TO KNOW about personal information that StorQuest collects and what it does with that information. We have adopted the following policy (the "Policy") which guides how we collect, store and use the information you provide online. Please note that this Policy applies only to sites maintained by or on behalf of StorQuest, and not to websites maintained by other companies or organizations to which we link. This Policy does not apply to “offline” activities or activities unrelated to the Policy unless otherwise expressly stated herein.
When StorQuest is contracted to submit a website to search engines, some Personally Identifiable Information (as such term is defined in this Policy) may be required by such services, for example: contact’s name, company’s name, email, website address, etc. StorQuest is in no way responsible for how this information is used beyond this point.
You can generally visit our Websites without revealing any personally identifiable information about yourself. However, in certain sections of this Website, we may require you to submit your personally identifiable information to us and we may invite you to submit questions, comments and request information.
Due to the nature of some of our services, you may provide us with personally identifiable information such as your name, email address, username, password, address, phone number, postal address, social security number, driver's license number, birth date, credit card information, account number, and any other information that you voluntarily transmit with your communication to us that can be used to identify or could reasonably be linked to you ("Personally Identifiable Information").
StorQuest also logs non-personally-identifiable information, or information that is deidentified or aggregated, including IP address, profile information, aggregate User data, and browser type, from Users and visitors to the site, which cannot be used to identify Users. This data is used to manage the Websites, track usage and improve, enhance, and maintain the Websites and other services. This non-personally-identifiable information may be shared with third-parties to provide more relevant services and advertisements to members. User profile information including but not limited to members' pictures, names and contact information are displayed to StorQuest employees in order to facilitate User interaction in the StorQuest social networking community. Email addresses are used for the purposes of inviting new people to join StorQuest, to add Users and to send notifications related to the service. We may also use a User's email address to send updates, a newsletter or news regarding the service. Users may unsubscribe from electronic newsletters or cancel their account if they no longer wish to receive transactional emails (which do not contain an option to unsubscribe). You may also have the ability to access and update some of your Personally Identifiable Information through your account with StorQuest. If you have trouble accessing your account, wish to set up a new account, wish to have Personally Identifiable Information deleted, or wish to lodge a complaint please contact StorQuest at info@StorQuest.com. If you request the deletion of Personally Identifiable Information, StorQuest will make all attempts to do so in a reasonable time period, but may retain some Personally Identifiable Information in order to comply with applicable laws, regulations, ordinances and the like.
We may also collect and group demographic and preferences information, responses to surveys and other Personally Identifiable Information that we collect from you into an aggregate, non-personally identifiable form for disclosure to our existing or potential business partners, affiliates, sponsors or other third parties. This aggregate data does not personally identify you or any other visitors to the Websites.
We may also collect general, non-personal, statistical information about the use of the Websites, such as how many visitors visit a specific page on the Websites, how long they stay on that page and which hyperlinks, if any, they "click" on. We collect this information in order to determine which areas of the Websites are most popular and to enhance the Websites for visitors. As with other aggregated data, we may disclose such data to our existing or potential business partners, affiliates, sponsors or other third parties, but this aggregate data does not personally identify you or any other visitors to the Websites.
With respect to all communications that User makes to StorQuest, including but not limited to feedback, questions, comments, suggestions and the like, and with regard to patterns of usage by the User (such as links accessed): (a) User shall have no right of confidentiality in its communications and StorQuest shall have no obligation to protect User's communications from disclosure; (b) StorQuest shall be free to reproduce, use, disclose and distribute User's communications without limitation; and (c) StorQuest shall be free to use any ideas, concepts, know-how, content or techniques contained in User's communications for any purpose whatsoever, including but not limited to the development, production and marketing of products and services that incorporate such information.
From time to time, StorQuest or a partner, may sponsor a societal cause or contest on one or more of the Websites. StorQuest may share User information such as email addresses with these partners.
Information Use/Right to Know
We may use your Personally Identifiable information to deliver our services or information you have requested, verify your authority to enter certain password protected areas of the Site, verify that you are a customer or prospective customer, send you information that you have signed up to receive, notices about our products and/or services that you have used or that may be of interest to you and notices about events, and improve the content and general administration of the Site and our services.
This information will only be used in direct conjunction with your account and website needs.
We use information about you for the following general purposes:
- to provide you with the products and services you request;
- to communicate with you in general;
- to respond to your questions and comments;
- to measure interest in and improve our products, services, and Websites;
- to notify you about special offers and products or services that may be of interest to you;
- to otherwise customize your experience with the Websites;
- to solicit information from you, including surveys; to resolve disputes or troubleshoot problems;
- to prevent potentially prohibited or illegal activities;
- to create and manage your account; respond to individual inquiries; and
- as otherwise described to you at the point of collection.
Sale of Personal Information/Right to Opt-Out
We will not sell or intentionally distribute Personally Identifiable Information to any sources outside StorQuest.
Cookies, Pixel Tags and Web Beacons
We and our service providers may also use so-called "pixel tags," "web beacons," "clear GIFs" or similar means (collectively, "Pixel Tags") in connection with some Websites’ pages and HTML-formatted email messages to track your use of our Websites in order to provide you with more useful information and a more personalized experience the next time you visit. Pixel Tags do not contain any Personally Identifiable Information and allow us to count users who have visited certain pages of the Websites, to deliver branded services, and to help determine the effectiveness of promotional or advertising campaigns. When used in HTML-formatted email messages, Pixel Tags can tell the sender whether and when an email has been opened.
Third Party Analytics Tools
Beyond the personally identifiable information you voluntarily provide to us, StorQuest utilizes analytics tools including third party technologies, such as Google Analytics, to collect non-personally identifiable information utilizing cookies. Certain types of information, including geolocation, device type, onsite website usage and behavior, demographic data, and purchase history, is collected and aggregated across StorQuest Site users for our analysis and advertising efforts.
StorQuest uses Remarketing with Google Analytics and Google Adwords to display relevant advertisements to users who have previously visited our Site. Referred to as remarketing or retargeting, StorQuest may utilize previous session information to serve display advertisements to you on the Site and based on such session information Google may set a cookie and serve ads to you on third party websites on the Google Display Network. Third party vendors such as Google may display StorQuest ads on websites across the Internet. Aggregated user data may be utilized to create remarketing/retargeting “lists,” or groups of users with similar onsite behaviors or demographics.
StorQuest also uses Google Display Network Impression Reporting and Google Analytics Demographics and Interest Reporting and Interest-Based Advertising to display advertisements to users based on their inferred interests and demographics. StorQuest does not run interest-based advertising campaigns that collect personally identifiable information.
The Website may track the total number of visitors to our Website, the number of visitors to each page of our Website, browser type, IP addresses, External Web Sites (defined below) linked to and other aggregated data collected through our services and we may analyze this data for trends and statistics in the aggregate but such information will be maintained, used and disclosed in aggregate form only and it will not contain personally identifiable information. We may use such aggregate information to analyze trends, administer the Website, track users' movement, and gather broad demographic information for aggregate use.
Disclosure of Personally Identifiable Information
Other than as set out above, you will be notified when Personally Identifiable Information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information. Unless you have authorized us to do so, we will not disclose Personally Identifiable Information to third-parties who may want to offer you their own products and services.
Any information collected, including Personally Identifiable Information, shall be retained by StorQuest for as long as necessary for StorQuest to fulfill your request, administer various programs, provide services, and/or for other business purposes.
Correcting/Updating or Deleting Information.
Users who do not wish to receive StorQuest electronic newsletters or information may unsubscribe by clicking the unsubscribe link in any email or by contacting StorQuest. You may use this toll free number 855-955-0889, make your request via e-mail at PrivacyInquiries@williamwarren.com or mail to PO 2034 Santa Monica, CA 90406. To stop receiving transactional emails a User must cancel their account.
Users have the right not to receive discriminatory treatment by StorQuest for the exercise of their privacy rights.
Users may designate an authorized agent to make requests on behalf of the User concerning the User’s privacy rights. StorQuest reserves the right to verify the authenticity of any authorization presented.
Links to Third Party Sites
We may employ industry standard procedural and technological measures that are reasonably designed to help protect your personally identifiable information from loss, unauthorized access, disclosure, alteration or destruction. StorQuest may use, without limitation, firewalls, password protection, secure socket layer, and other security measures to help prevent unauthorized access to your personally identifiable information.
While StorQuest takes security measures to help safeguard your Personally Identifiable Information from unauthorized access and disclosure, you should be aware that it is impossible to guarantee absolute security with respect to information sent through the Internet. Accordingly, we do not guarantee that any and all safeguards that we use to protect your Personally Identifiable Information will work.
StorQuest’s User accounts are secured by User-created passwords. StorQuest takes precautions to insure that User account information is kept private. StorQuest uses reasonable measures to protect User information that is stored within the StorQuest database, and StorQuest restricts access to User information to those employees who need access to perform their job functions, such as customer service personnel and technical staff. Please note that StorQuest cannot guarantee the security of User account information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of User information at any time.
Notice to European Users
This Site and the services on this Site are targeted for users in the United States of America. Any information you enter on this Site may be transferred outside of the European Union to the United States of America which does not offer an equivalent level of protection to that required in the European Union. In particular, you are advised that the United States of America uses a sectoral model of privacy protection that relies on a mix of legislation, governmental regulation, and self-regulation.
You agree that StorQuest is not responsible for any electronic communication and/or Personally Identifiable Information which may be lost, altered, intercepted or stored without authorization during the transmission of any data whatsoever across networks not owned or operated by StorQuest. StorQuest does not guarantee that your Personally Identifiable Information will not be misused or disclosed to third parties. StorQuest will not have any liability to you for any such misuse or disclosure.
Contact for more Information
By mail: PO 2034 Santa Monica, CA 90406
By phone (toll free): 855-955-0889